Our partner pharmacy is transitioning to a new, larger facility to better serve you. During this transition period, temporary shipping delays will occur. Refer to our real-time map for current updates.
Our partner pharmacy is transitioning to a new, larger facility to better serve you. During this transition period, temporary shipping delays will occur. Refer to our real-time map for current updates.
Privacy Policy
Brello Health, LLC on its own behalf and on behalf of its affiliates and contractors (collectively “we,” “us,” or “our”) are committed to protecting the privacy of our visitors and users, and providing them with detailed information as to how their information is used and protected. This Privacy Policy describes how we collect and process your personal information through our website and mobile application (collectively, the “Platform”).
Your access and use of the Platform, any part thereof, or anything associated therewith, including its content (“Content”), any products or services provided through the Platform or otherwise by us, and any affiliated website, software or application owned or operated by us (collectively, including the Platform and the Content, the “Service”) are subject to this Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the same meaning as set forth in the Terms and Conditions (“Terms and Conditions”). This Privacy Policy is incorporated into our Terms and Conditions. By using our Services, you are consenting to the practices described in this Privacy Policy and you agree that your personal information will be handled as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not access or use the Services.
When you set up an account with us, you create a direct customer relationship with us that enables you to access and/or utilize the various functions of the Platform and the Service as a user. As part of that relationship, you provide information to us, including but not limited to, your name, email address, shipping address, phone number and certain transactional information, which we do not consider to be Protected Health Information (“PHI”).
Certain health information may constitute PHI under the Health Insurance Portability and Accountability Act (“HIPAA”). This Privacy Policy does not apply to information collected from you if you register and log-in to the password-protected and secure portions of our Services, which are intended to be used by potential patients of independent healthcare providers for the provision of their respective professional services (the “Platform”). The Platform allows eligible patients to use certain Services related to the provision of the practice of medicine and other healthcare related professions. All information collected and stored by us or disclosed by you within the Platform is considered PHI and/or personal data and shall be governed by applicable state and federal laws that apply to such information, including HIPAA. To understand how we use and disclose PHI, you should review our Notice of Privacy Practices, which is available to users of the Platform within the Platform. The Notice of Privacy Practices (and not this Privacy Policy) also applies to Personal Information collected through our Services if specific symptoms or health conditions are also collected, as such information may be considered PHI under HIPAA. By accessing or using any part of the Service, you acknowledge receipt of the Notice of Privacy Practices.
Information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified in accordance with applicable laws. For purposes of clarity, information you provide to us in order to register and set up an account on the Platform, including name, date of birth, username, email address, shipping address, and phone number, are not considered PHI.
While using our Services, you may provide us with certain information about you. We or our advertising partners also may automatically collect information through the use of cookies and other tracking technologies.
Personal Information that we collect through your use of the website and Services may include your IP Address, device ID, online identifiers (e.g., login credentials), and device location. We may also use device identifiers, cookies, web beacons, tokens, scripts, and other technologies on devices, applications, e-mails, and our web pages to collect information about your browsing actions and patterns, information about your devices (such as information related to your computer device, internet connection, operating system, and internet browser type), or other technical information.
We may also receive certain information that you disclose through forms or surveys, or when you sign up for a user account and use our Services. In addition, we receive information about you when you use, edit, or access your account. As a result of those actions, you may supply us with certain information, including, but not limited to, your name, e-mail address, phone number, gender, date of birth, address, payment or financial information, and other information.
The personal information we collect depends on how you interact with us, the services you use, and the choices you make. When you are asked to provide personal information, you may decline. We may collect Personal Information using the following methods:
Information Obtained Directly from You is used to provide, improve, and develop our Services. We, our partners, contractors, or agents, may use personal information about you for various purposes, including, but not limited to:
Information Automatically Collected – is used generally to improve our Service. In addition to uses related to the information you disclose, as outlined above, we may use information collected in a similar manner. We may also combine this information with other information we collect about you and use it for various purposes, such as improving our websites and your online experience, understanding which areas and features of our sites are popular, counting visits, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked on for other internal business purposes.
Additionally, we may use information about your browsing and other activity on the Service to promote and market the Service and the products and/or services offered via the Service, as well as to measure our advertising and marketing efforts. Depending on your activity on the Service, this may include information related to you visiting health-related pages on the Service.
In some states, we may be required to obtain your consent prior to using information that constitutes sensitive personal information. While we may use information about your browsing activity on health-related pages, we do not use Protected Information for advertising or marketing.
We may de-identify your information and use, create, and sell such de-identified information for any business or other purpose not prohibited by applicable law. In cases where our use or sharing of data does not require an ability to identify individuals from the data, we may de-identify that data as a way of protecting privacy and security. Where the process is designed to permanently de-identify the data, we will maintain and use the data only in a de-identified form and will not attempt to re-identify it (except for the limited purpose of testing or evaluating the efficacy of the de-identification process or as otherwise permitted by law).
We disclose personal information with your consent or as we determine necessary to complete your transactions or provide the services you have requested or authorized. Subject to the limitations described in the “Protected Health” section above, we may disclose your personal information with our affiliates, partners, and other third-parties, including subcontractors, for certain purposes, including:
In addition, we may disclose your deidentified and anonymized information for commercial purposes, except for payment and financial information, and information prohibited from disclosure pursuant to federal and state law. We will never share your telephone number(s) or mobile information with unaffiliated third parties for marketing or promotional purposes.
The personal information we collect depends on how you interact with us, the services you use, and the choices You can choose whether to receive promotional communications from us by email or SMS. If you receive promotional email or SMS messages from us and would like to stop, you can do so by following the directions in that message or by contacting us as described in the “Contact Us” section below. These choices do not apply to certain informational communications including surveys and mandatory service communications.
When you use the Service, however, certain third parties may use automatic information collection technologies to collect information about you or your device. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices, including data privacy and security processes and standards of any third parties, including physicians and other healthcare providers using the Services. Further, these third parties may include, but are not limited to: advertisers, ad networks, ad servers, analytics companies, your mobile device manufacturer, and your mobile service provider. The information they collect may be personally identifiable and may include information about your online activities over time and across different websites, apps, and other online services websites. These third parties may use this information to provide you with interest-based advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Our website may contain links to other online platforms operated by third parties. We do not control such other online platforms and are not responsible for their content, their privacy policies, or their use of your information. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms (such as Facebook, LinkedIn, or X) may also be viewable by other users of the Services and/or users of those third-party online platforms without limitation as to its use by us or by a third-party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on our website or the Services. We expressly disclaim any and all liability for the actions of third parties, including, but not limited to, actions relating to the use and /or disclosure of personal information by third parties. Any information submitted by you directly to these third parties is subject to that third party’s privacy policy.
Cookie controls. Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our website. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.
Global Privacy Control. Some browsers and browser extensions support the “Global Privacy Control” (GPC) or similar controls that can send a signal to the websites you visit indicating your choice to opt-out from certain types of data processing, including data sales and/or targeted advertising, as specified by applicable law. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting or similar control that is recognized by regulation or otherwise widely acknowledged as a valid opt-out preference signal.
Do Not Track. Some browsers include a “Do Not Track” (DNT) setting that can send a signal to the websites you visit indicating you do not wish to be tracked. Unlike the GPC described above, there is not a common understanding of how to interpret the DNT signal; therefore, our websites do not respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the GPC, cookie controls, and advertising controls described above.
Mobile advertising ID controls. iOS and Android operating systems provide options to limit tracking and/or reset the advertising IDs.
Email web beacons. Most email clients have settings that allow you to prevent the automatic downloading of images, including web beacons, which prevents the automatic connection to the web servers that host those images.
Except for the automated controls described above, if you send us a request to exercise your rights or these choices, to the extent permitted by applicable law, we may decline requests in certain cases. For example, we may decline requests where granting the request would be prohibited by law, could adversely affect the privacy or other rights of another person, would reveal a trade secret or other confidential information, or would interfere with a legal or business obligation that requires retention or use of the data. Further, we may decline a request where we are unable to authenticate you as the person to whom the data relates, the request is unreasonable or excessive, or where otherwise permitted by applicable law. If you receive a response from us informing you that we have declined your request, in whole or in part, you may appeal that decision by submitting your appeal using the contact method described at the bottom of this Privacy Policy.
In connection with any transaction that you conduct through the Service (e.g., the purchase or sale of any products or services on or through the Service), you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number and/or your email address. By submitting such information, you grant us without charge the irrevocable, unencumbered, universe-wide, and perpetual right to provide such information to third parties (e.g., payment processing companies, buyers on the Service, sellers on the Service) for the purpose of facilitating the transaction.
All credit card, debit card and other monetary transactions on or through the Service occur through an online payment processing application(s) accessible through the Service. This online payment processing application(s) is provided by our third-party online payment processing vendors, Stripe (collectively, “Payment Vendors”). Additional information about our Payment Vendors, their respective privacy policies and information security measures (collectively, the “Payment Vendor Policies”) should be available on www.stripe.com or by contacting Stripe directly. Reference is made to the Payment Vendor Policies for informational purposes only and are in no way incorporated into or made a part of this Privacy Policy. Our relationship with Payment Vendors, if any, is merely contractual in nature, as Payment Vendors are nothing more than a third-party vendor to us, and they are in no way subject to our direction or control; thus, their relationship is not, and should not be construed as, one of fiduciaries, franchisors-franchisees, agents-principals, employers-employees, partners, joint venturers or the like.
We design our systems with your security and privacy in mind, and we maintain administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These safeguards vary based on the sensitivity of the information that is collected.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. Do not share your password with anyone.
The transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our website.
We reserve the right to change this Privacy Policy from time to time in our sole discretion. Your continued use of our Services indicates your consent to the Privacy Policy as posted. The date the Privacy Policy was last revised is identified at the top or bottom of this page. If we make material changes to how we treat our users’ personal information, we will notify you by email or through a notice on our website. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.
Your continued use after a change to this Agreement has been posted constitutes your acceptance of this Agreement as modified by such changes. If you are concerned about the terms of this Privacy Policy, you should read them each time before you use the Site. If you disagree with the changes that have been made, you should cease all use of our Site.
Any questions or concerns should be brought to our attention by sending an e-mail to info@brellohealth.com, and providing us with information relating to your concern.
You may be able to update, correct, or delete your personal information by contacting us. We may not be able to delete your information, personal or otherwise, without also deleting your account, and we may not accommodate a request to change or delete information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.
Our Services are not intended for children under 13 years of age. We do not knowingly collect personally identifiable information from children under the age of 13 without parental consent. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
Certain states afford their residents additional rights with respect to their personal information. You may have the right to:
If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (“CCPA”), you have certain rights with respect to that information.
Notice at Collection. At or before the time of collection, you have a right to receive notice of our practices, including the categories of personal information and sensitive personal information to be collected, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained You can find those details in this Privacy Policy by clicking on the above links.
Right to Know. You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information. Note that we have provided much of this information in this Privacy Policy. You may make such a “request to know” by emailing us at info@brellohealth.com.
Rights to Request Correction or Deletion. You also have rights to request that we correct inaccurate personal information and that we delete personal information under certain circumstances, subject to a number of exceptions. To make a request to correct or delete email us at info@brellohealth.com.
Right to Opt-Out / “Do Not Sell or Share My Personal Information.” You have a right to opt-out from future “sales” or “sharing” of personal information as those terms are defined by the CCPA.
Note that the CCPA defines “sell,” “share,” and “personal information” very broadly, and some of our data sharing described in this Privacy Policy may be considered a “sale” or “sharing” under those definitions. In particular, we let advertising and analytics providers collect identifiers (IP addresses, cookie IDs, and mobile IDs), activity data (browsing, clicks, app usage, non-product identifying transaction data), device data, and geolocation data through our sites and apps when you use our online services, but do not “sell” or “share” any other types of personal information. If you do not wish for us or our partners to “sell” or “share” personal information relating to your visits to our sites for advertising purposes, you can make your request by email info@brellohealth.com or by using a Global Privacy Control. If you opt-out using these choices, we will not share or make available such personal information in ways that are considered a “sale” or “sharing” under the CCPA. However, we will continue to make available to our partners (acting as our service providers) some personal information to help us perform advertising-related functions. Further, using these choices will not opt you out of the use of previously “sold” or “shared” personal information or stop all interest-based advertising.
We do not knowingly sell or share the personal information of minors under 16 years of age.
Right to Limit Use and Disclosure of Sensitive Personal Information. You have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law. To opt-out from such additional purposes, please use the Global Privacy Control described in this Privacy Policy.
You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.
Further, to provide, correct, or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. We will verify your request by asking you to send it from the email address associated with your account or requiring you to provide information necessary to verify your account.
Finally, you have a right to not be discriminated against for exercising these rights set out in the CCPA.
Additionally, under California Civil Code section 1798.83, also known as the “Shine the Light” law, California residents who have provided personal information to a business with which the individual has established a business relationship for personal, family, or household purposes (“California Customers”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes.
Please be aware that we do not disclose personal information to any third parties for their direct marketing purposes as defined by this law. California Customers may request further information about our compliance with this law by emailing info@brellohealth.com. Please note that businesses are required to respond to one request per California Customer each year and may not be required to respond to requests made by means other than through the designated email address.
You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our privacy contact of your complaint. We will not retaliate against you for filing a complaint. We are required by law to maintain the privacy of, and provide individuals with, this notice of our legal duties and privacy practices with respect to protected health information.
Responding to Requests. We are required to respond to your requests without undue delay but within forty-five (45) days of receipt of your request. Depending on factors such as the type and complexity of the request, if we notify you within the original forty-five (45) days, we may extend the time for response once for an additional fifteen (15) days.
How to Exercise Your Rights. If you would like to exercise any of your rights in this Privacy Policy, you can do so through our website. You may also email us at info@brellohealth.com.
Any personal data we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.
If you have any objections to this form, please ask to speak with our team by email at info@brellohealth.com or phone at 1-888-BRELLO-1
Business Address
415 Westheimer RD. #103
Houston, TX 77006
Partner Pharmacy:
Southend Pharmacy
4802 N Sam Houston Pkwy W #100
Houston, TX 77086
1-855-414-5356