Terms of Use

Last updated September 2026

PLEASE READ THESE TERMS OF USE AND CONDITIONS (“TERMS”) CAREFULLY BEFORE USING THIS SITE. THESE TERMS INCLUDE PROVISIONS FOR MANDATORY ARBITRATION, DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITIES, AND INDEMNIFICATION. IF YOU DO NOT AGREE WITH THESE TERMS DO NOT ACCESS OR USE THIS SITE.

1. Agreement
   
   1. Legally Binding. These Terms constitute a legally binding agreement between you and Brello LLC (d/b/a Brello Health), and all applicable affiliated companies (collectively, “Brello,” “we,” “us,” or “our”) posting these Terms on a website(s) (“Sites”), mobile applications (“App”), and any other online location, information or documentation operated by us (the “Documentation”) (collectively, the Sites, Apps, and Documentation are referred to as the “Services”). These Terms apply to your access to or use of the Sites and any reference to “you,” “your,” or “user” refers to the individual using or accessing the Site pursuant to the Terms, and to the extent applicable, the words “you,” “your,” or “user” also refer to the legal entity on whose behalf the Sites are being used or accessed. The effective date of these Terms is the day you agree to these Terms or access the Sites, whichever comes first. You may only use the Sites after you agree to these Terms. If you do not agree to these Terms, you may not use our Sites. If you are using or accessing the Sites on behalf of a company or other legal entity, you represent and warrant that you have the authority to agree to these Terms on behalf of that legal entity.
   2. Modification of the Terms. We reserve the right, at our sole discretion, to change, modify, and/or add to the Terms, in whole or in part, at any time. Such changes will be effective when posted on the Services, uploaded to the App, or on the effective date specified in such updated Terms. You agree to review the Terms periodically to ensure you are aware of any changes to the terms and conditions that apply to you. We may notify you of material changes to the Terms by sending a notice to the email address associated with your account, posting a notice, or by other methods that we may communicate to you. Your use of and access to the Services or any part thereof after any changes become effective will be considered your acceptance of those changes, and will constitute your agreement to be bound thereby. If you object to any such changes, you may not continue to use or access the Services, and your sole recourse will be to stop using the Services.
2. Our Services
   
   1. Brello Services. Brello makes available certain technology, products, and services sold or offered by unaffiliated third party health care providers (“Providers”), pharmacies, and other third-party vendors. Currently, we provide access to prescription fulfillment services offered by AP Max, Inc. d/b/a Southend Pharmacy. In addition, our Services may include the facilitation of agreements for services between Providers and Consumers, the facilitation of text, verbal, and video telecommunications between Providers and Consumers, and appointment scheduling, reminders, and notifications for the services offered by Providers. Virtual consultations are provided by Providers that utilize the Site to connect with you. Brello is not a Provider, and does not endorse or have responsibility for the actions or methods of any Provider.
   2. No Medical Advice. Brello makes certain general education resources available to you and facilitates your access to telehealth Provider services. Any material or information provided through the Site, App, or the Services (except for clinical services received from a Provider through virtual consultations), including text, graphics, photographs, images, messages, articles, posts, simulated virtual conversations, forum postings, and other materials are for informational purposes only and are not a substitute for clinical advice or treatment. The Services should never be used as a substitute for patient-specific treatment provided by a qualified healthcare professional, should not be relied on as health or personal advice, and it is not intended to be used to diagnose, treat, cure or prevent any disease, nor should it be used for therapeutic purposes or as a substitute for your own health professional’s advice. The provision of content on the Services is in no way intended to create a patient to health care provider relationship between you and Brello. You should always talk to a qualified health care professional for diagnosis and treatment, including information regarding which medications or treatment may be appropriate for you. We do not represent or warrant that any particular medication or treatment is safe, appropriate, or effective for you. If you believe that you are having a medical emergency, call 911 or your local emergency phone number immediately.
   3. Professional Services. By requesting a virtual consultation with a Provider through the Platform, you are requesting to enter into a Provider-patient relationship with the applicable Provider, who shall be solely responsible for the provision of professional clinical services. You will only receive clinical care once a bona fide Provider-patient relationship is established by mutual acceptance.
   4. Independent from Providers. Brello operates independently from the Providers who render professional clinical services via virtual consultations, and Brello is not responsible for any Provider’s acts, omissions, or for the content of any communications made by a Provider, whether through the Platform or otherwise. Brello does not promise any particular results with regards to your health in connection with your use of the Services. We do not engage in the practice of any licensed profession, and by accepting these Terms. and using the Site and Services, you agree that Brello does not provide professional clinical services, is not a Provider, does not employ or engage licensed healthcare providers for the purpose of furnishing professional clinical services, and that by using the Site and Services, you are not entering into a provider-patient relationship with Brello.
   5. Clinical Disclaimers. Brello makes no representation or warranty as to the content or quality of any treatment decision, recommendation, or response from any Provider. Providers utilize the Site to connect with you. Providers do not render professional services through or on behalf of Brello, and all information or advice you receive from a Provider comes from the specific Provider and not from Brello. Brello shall not be liable for any professional or other advice you obtain from a Provider. You and the Provider are solely responsible for all information and/or communication transmitted during a telephone or virtual consultation, secure e-mail, questionnaire, or other communication, and the subsequent result. We do not make any representation that a telephone or virtual consultation, secure e-mail, questionnaire, or other communication is the appropriate type of communication and/or treatment format for your particular healthcare situation or needs. You expressly acknowledge and agree that (a) use of Services, including any video consultations, is not a replacement for in-person care in all cases or for your existing relationship with your primary physician or other primary healthcare provider; (b) you will contact your primary physician or other primary healthcare provider immediately should your condition change or your symptoms worsen; and (c) if you require emergency care, you will contact 911 or your local emergency services immediately. Go to https://www.brellohealth.com/telehealth-consent for more information regarding risks associated with remote care and communications.
   6. Physician Authority and Prescription Disclaimer. Providers reserve the right to deny care or prescriptions for any reason, including potential misuse of services, safety concerns, or other considerations deemed medically or ethically appropriate. Providers have and maintain independent medical judgment and have the independent authority to determine the appropriate course of treatment for you. This includes the discretion to prescribe medications, therapies, or interventions based on their professional assessment of the your needs, which may include products not approved by regulatory agencies and/or off label uses not explicitly approved by regulatory agencies. By utilizing our Services, you acknowledge and agree that all prescriptions issued are at the sole discretion of the Provider, who will prescribe treatments based on their clinical judgment, current medical standards, your individual circumstances. There is no guarantee that you will be treated by a Provider or that You will be issued a prescription. The Provider’s decision to prescribe off-label or unconventional treatments is made in accordance with applicable laws and ethical standards. You are encouraged to discuss any questions or concerns about your treatment plan and prescriptions directly with your Provider. We do not guarantee specific outcomes or efficacy related to prescribed treatments, and all medical decisions should be made in consultation with your Provider.
   7. Pharmaceutical Products. As a result of using the Services, you may receive information referencing certain pharmaceuticals. Certain pharmaceuticals may not be available in all jurisdictions and may require a prescription from an authorized healthcare professional. Any information provided through the Platform is provided for informational purposes only and should not be construed as specific instructions for individual users or as a substitute for clinical advice, diagnosis, or treatment. Unless specifically prescribed or ordered for you by a healthcare provider through a virtual consultation, Brello does not recommend or endorse any specific medication, tests, clinicians, products, procedures, opinions, or other information that may be mentioned through the Services. Reliance on any information provided through the Platform is solely at your own risk. Brello does not undertake any responsibility in relation to the quality of the clinical advice or the manner in which it is provided by healthcare providers.If a prescription is ordered by a Provider following a virtual consultation, the prescription will be sent to one (1) of our pharmacy partners. Our pharmacy partners will fill and ship the ordered medication directly to you. In the alternative, you may choose to fill the prescription at a pharmacy of your choice by notifying your Provider or emailing us at info@brellohealth.com. We do not guarantee any specific pharmacy services or pricing with non-pharmacy partner pharmacies. Patients are responsible for verifying pharmacy details and ensuring their prescriptions are filled at their preferred location. If you complete a virtual consultation with a Provider and fill a prescription through our partner pharmacy, the prescription product is shipped to you by our partner pharmacy and the costs associated with the prescription are included in the Professional Fees charged to you. If you fill a prescription with a pharmacy other than our partner pharmacy, the Provider will send the prescription to your selected pharmacy, but you will be responsible for picking up or otherwise obtaining the prescription medication and paying the pharmacy directly for the cost of the prescription product. Note that prescriptions for compounded medications may be transferred, but only to another compounding pharmacy.
   8. Supplements and Non-Prescription Products. Through the Platform, Brello offers supplements and non-prescription products (the “Brello Products”) for sale to Consumers. These products are not intended to diagnose, treat, cure, or prevent any disease. You are responsible for reading all product labels, warnings, and instructions before use. You should consult with a qualified healthcare professional before using any supplement or non-prescription products to determine if such products are appropriate for your specific medical condition(s) and to advise you of the potential side effects associated with Brello Products.
   9. Professional Fees. If you engage in a virtual consultation with a Provider, we will charge and collect from you a clinical encounter fee (the “Provider Fee”) prior to the encounter. Likewise, if you are prescribed a prescription medication, we will charge and collect from you a pharmacy service fee (the “Pharmacy Fee”) prior to your receipt of the prescribed medication (collectively, the Provider Fee and the Pharmacy Fee may be referred to as “Professional Fees”). We will transmit the Provider Fee and the Pharmacy Fee, in full, to your treating Provider and the Pharmacy, as applicable. The Provider Fee and Pharmacy Fee are non-refundable.
3. Use of Services
   
   1. Use of Services. You are required to provide us with your name, email address, and phone number upon registering for a user account. You warrant to us that you are at least 18 years of age. We will use your email address or phone number to send you important updates about the Site and Services, as well as notifications when information and documents are added that you need to be aware of (e.g., forms, updated terms, etc.). In some instances, but not all, registered users may be permitted to opt-out of receiving certain emails.
   2. Consumer Responsibilities. By using the Site and Services, including any virtual consultations, you accept responsibility for yourself in the use of Services. You acknowledge that your relationship for receiving healthcare services is with your Provider, and your obtaining healthcare services from a Provider is solely at your own risk and you assume full responsibility for all risk associated with such services, to the extent permitted by law. By using the Services and engaging in a virtual consultation, you agree to not hold Brello liable in any way for any malpractice or substandard treatment a Provider may render.
   3. Consent to Electronic Communications. By using the Services you consent to receiving customer support, account-related, or transactional communications by telephone, text, e-mail, or postal mail from us or others. You may unsubscribe from future e-mails at any time by selecting the “unsubscribe” link in that e-mail.
   4. Consent to Communications via Texting/SMS. By giving Brello your mobile phone number, you agree to receive text messages from us or our service providers including marketing materials, event invitations, and other communications. Message frequency varies; you may receive multiple messages per day. You acknowledge that message and data rates charged by your wireless carrier may apply, and that you will be responsible for any associated costs. You may reply STOP at any time to stop getting future text messages. You may reply HELP for help or chat support.
   5. Provider Credentials. Brello does not perform background checks or otherwise validate Providers’ training, skill, or credentials, or good standing with appropriate licensing board(s). It is your responsibility to separately confirm that a Provider is in good standing with appropriate licensing board(s).
   6. Emergency Services. Neither the Site nor Services are intended to support or carry out emergency calls to any law enforcement or healthcare provider or entity. In the event of a clinical emergency, dial 911 immediately.
   7. Modification of the Services. We reserve the right to make changes, updates, or modifications to the Services at any time for any reason without notice to you.
4. Intellectual Property
   
   1. Ownership. All patent, copyright, trademark, trade secret, ownership, license, intellectual property, and other rights and interests in the Services (including any reports, scripts, images, photographs, text, and objects incorporated into the Services) belong solely to Brello, including its licensors. As between Brello and you, Brello or its licensors own and reserve all right, title and interest in and to the Services and all hardware, software and other items used to provide the Services. The Services, and any part thereof, are not being sold to you. No title to or ownership of any proprietary rights related to the Services is transferred to you or any user under these Terms. Brello may have patents, patent applications, trademarks, copyrights or other intellectual property rights that may be protected by national and international copyright laws and treaties, as well as other laws and treaties. Except as otherwise expressly provided under these Terms, we are not giving you any licenses to any such intellectual property by providing the Services to you. All rights not explicitly granted to you are reserved by us.
   2. Limited License. Upon accepting these Terms, you are granted a limited, non-assignable, non-sublicensable, non-exclusive license to use the Site or Services on a personal, non-commercial use through your individual account. You agree not to grant any third-party the right to your personal use of our Site or Services.
   3. Copyright Notice. Brello reserves the right to remove any content or any other material or information available on or through our Services, at any time, for any reason. Brello otherwise complies with the provisions of the Digital Millennium Copyright Act (“DMCA”) applicable to Internet service providers and responds to clear notices of alleged copyright infringement. If you have objections to copyrighted content or material made available on or through our Site or Services, you may submit a notification to:Brello, ATTN: Compliance Department, 415 Westheimer Rd., Ste. 103, Houston, TX 77006 or info@brellohealth.com.
   4. Trademarks. Our name, and all related names, logos, product and service names, designs, and slogans are trademarks of Brello or its affiliates or licensors. The Services may display third-party brand, logos, products, and company names and these are trademarks™ or registered trademarks ® of their respective owners. The unauthorized use of the names, logos, trademarks and service marks on the Services is strictly prohibited. The display of these marks on the Services does not imply any sponsorship, endorsement, support, or ownership affiliation between the trademark owners and Brello. You must not use such marks without our prior written permission.
   5. Feedback. Brello is free to use any comments, suggestions, recommendations, and other feedback, including without limitation, with respect to modifications, enhancements and improvements, (“Feedback”) you provide with respect to the Services for any purpose, without obligation. By submitting Feedback to us, you agree that you have the right to provide Feedback to us and that you hereby agree to grant Brello an irrevocable, worldwide, perpetual, royalty-free license, to use the Feedback for any purpose, including without limitation, to incorporate any such Feedback into the Services that Brello generally provides.
5. User Conduct and Responsibilities
   
   1. User Account. Portions of the Site or Services are only available to users who have registered and created an account with an appropriate username and password (“Registered Users”). Each Registered User is responsible for controlling the privacy, confidentiality, and use of account username, password, or any other credential necessary for verification. You agree to provide accurate and complete registration information and to keep such information up to date. We encourage you to use “strong” passwords with your account (for example, passwords that use a combination of upper and lowercase letters, numbers and symbols). Brello will not be liable for any losses caused by any unauthorized use of your account. You must notify us immediately of any breach of security or unauthorized use of your account.
   2. Mobile Apps. To use any App feature of the Services, you must have a compatible mobile device. We do not warrant that any App will be compatible with your mobile device. You may use mobile data in connection with an App and may incur additional charges from your wireless provider for using an App. You agree that you are solely responsible for any applicable charges. We may update any App and may automatically electronically update the version of any App that you have installed on a mobile device. You consent to all automatic upgrades, and understand that these Terms will apply to all updated versions of an App. Any third-party open-source software included in an App is subject to the applicable open-source license and may be available directly from the creator under an open-source license. These Terms do not apply to your use of software obtained from a third-party source under an open-source license.
   3. User Conduct. You agree that you will not engage in, encourage, or assist any third party do any of the following:
      
      1. 5.3.1.  Engage in activity that harms or disrupts the operation or performance of the Services or cause harm to others
      2. 5.3.2.  Misrepresent your identity, impersonate any person or attempt to gain access to or illegally track any account, user, device, system or network related to the Services
      3. 5.3.3.  Use the Services in any manner not permitted by us
      4. 5.3.4.  Use our Services to train Artificial Intelligence systems
      5. 5.3.5.  Use the Services for any illegal purpose
      6. 5.3.6.  Use the Services to publish, post, share, copy, store, backup or distribute material protected by intellectual property rights of a third party, unless you own or have necessary rights to such material
      7. 5.3.7.  Use the Services to publish, post, share, copy, store, backup or distribute material that contains viruses, Trojan horses, worms, corrupted files or any other similar software that may interfere with, surreptitiously intercept, expropriate any system, data or information, or otherwise damage the operation of the Services or another person’s device or property
      8. 5.3.8.  Engage in online activities that would encourage other parties to cause damage to the Services
      9. 5.3.9.  Violate, circumvent or attempt to violate or circumvent any security measures employed by us; access or attempt to access data or materials which are not intended for your use; log into, or attempt to log into, a server or account which you are not authorized to access; attempt to scan or test the vulnerability of our servers, system or network or attempt to breach our data security or authentication procedures; attempt to interfere with the Services by any means including, without limitation, hacking our servers or systems, transmitting a virus, overloading, mail-bombing or crashing
      10. 5.3.10.  Directly or indirectly reverse engineer, decompile, disassemble, modify, reproduce or create derivative works of the Services
      11. 5.3.11.  Alter or modify any disabling mechanism which may be included in Services
      12. 5.3.12.  Collect or attempt to collect personal data, or any other kind of information about other users, including through spidering or scraping
      13. 5.3.13.  Lease, rent, sell, transfer, distribute, re-license or sublicense the Services or use it or permit its use in a time-sharing arrangement
      14. 5.3.14.  Remove or alter any proprietary notices (e.g., copyright, trademark notices, legends, etc.) from the Services
      15. 5.3.15.  Conduct automated queries (including screen and database scraping, spiders, robots, crawlers, bypassing “captcha” or similar precautions, or any other automated activity with the purpose of obtaining information from the Services) on the Service.
      16. 5.3.16.  Use any “deep-link”, “page-scrape”, “robot”, “spider”, or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to: (1) access, acquire, copy, or monitor any portion of the Services; (2) reproduce or circumvent the navigational structure or presentation of the Services; or (3) obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through the Services.
6. Privacy and Security.
   
   1. Privacy. When you access and use the Services, we will collect certain information about you. Your use of and access to the Services is subject to our Privacy Policy, which can be accessed at
   2. Security. We design our systems with your security and privacy in mind, and we maintain administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These safeguards vary based on the sensitivity of the information that is collected. You understand that while Brello takes the privacy and the security of your health and other sensitive information very seriously, Brello cannot guarantee that the transmission of information over the internet and mobile networks is fully secure. SMS messages and emails that you send to or receive from Brello are not encrypted, which means that it is possible they may be intercepted by third parties. Never text or email your health or other sensitive information to us. If you choose to send or receive information about your health or any other sensitive information by text message or email, you do so at your own risk. We are not responsible for circumvention of any privacy settings or security measures.
7. Artificial Intelligence.
   
   1. 1. Artificial Intelligence. Brello may use artificial intelligence (AI) systems to provide the Services. The important information above about your use of the Services applies to AI systems. Brello may use AI systems for purposes including to (a) automatically recommend services based on your inputs; (b) assist with customer service; and (c) assist Providers with routine tasks. Where required, Brello will tell you if you are interacting with an AI system or receiving AI-generated content. Brello does not use AI systems: to diagnose or treat health conditions, serve as a replacement for licensed Providers; to provide medical or clinical advice, or to make consequential decisions.
8. Payment Terms
   
   1. Payment. We may charge fees for your use of certain Services. Where applicable, you agree that we may charge your credit card or other payment mechanism on file for all amounts due and owing for the Services, including taxes and service fees, set up fees, subscription fees, or any other fee associated with use of your registered account. We may change prices at any time, including changing a free service to a paid service; provided, however, that we will provide you with prior notice and an opportunity to terminate your registered account. You agree that in the event we are unable to collect the fees owed for the Services through your account, we may take any other steps we deem necessary to collect such fees from you and that you will be responsible for all costs and expenses incurred by us in connection with such collection activity, including collection fees and court costs.
   2. Notice of Financial Responsibility. You acknowledge that you are solely responsible for all applicable charges at the prices then in effect for the Services, including any Professional Fees. Brello will collect Professional Fees on behalf of Providers and the Pharmacy and pass-through the Provider Fee and Pharmacy Fee to the Provider and Pharmacy, as applicable. Brello and/or Providers have no obligation to provide Services and/or professional services, as applicable, unless and until payment has been received and/or verified. You agree that you will not submit a claim to any-third party payor for reimbursement of any professional clinic services. The Provider does not participate in any payor network. Therefore, neither the Provider, nor Brello on behalf of the Provider, will submit any claim for reimbursement form any commercial, federal, or state payors in connection with the professional clinical services furnished to you. You acknowledge and agree that you may not submit a claim for the Services or any other services provided by the provider or Brello to any commercial, federal, or state payors. To the maximum extent permitted by law, if the professional clinical services rendered by a Provider become reimbursable by an applicable commercial, federal, or state payor, you acknowledge and agree that if you are denied coverage upon submission of a claim, you shall be responsible for any outstanding payment of the Professional Fees.
9. Geographic Restrictions
   
   1. United States. The owner of the Sites is based in the State of Texas in the United States. We provide this Site(s) for use only by persons located in the United States. We make no claims that the Sites or Services are appropriate outside of the United States. Access to the Sites may not be legal for certain persons or in certain countries. If you access the Sites from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
   2. Certification. You hereby certify that you are physically located in the United States or other jurisdiction you have entered as your current location on the Services. You acknowledge that your ability to access and use the Services is conditioned upon the truthfulness of this certification and that the Providers you access through the Services are relying upon this certification in order to interact with you. IN THE EVENT THAT YOUR CERTIFICATION IS INACCURATE, YOU AGREE TO INDEMNIFY BRELLO AND THE PROVIDERS YOU INTERACT WITH FROM ANY RESULTING DAMAGES, COSTS, OR CLAIMS.
10. Termination
    
    1. Right to Terminate. Unless expressed otherwise in writing, we reserve the right to terminate, rescind, revoke, or modify access to the Site or Services without notice at any time for any reason. Any violation by you of these Terms of Use will result in immediate termination. We shall not be liable to you or any third-party for any such termination. You may opt out of the Site or Services at any time.
    2. Effect of Termination. After termination, Brello will have no further obligation to coordinate Services, except to the extent a Provider is obligated to provide you access to your health records or is required to provide you with continuing care under applicable legal, ethical, and professional obligations to you. Applicable terms in the Terms of Use, including, but not limited to, the following provisions shall survive the expiration or termination: Indemnification, Limitation of Liability, Limitation on Time to File Claims. Agreement to Arbitrate.
11. Indemnification; Disputes
    
    1. Indemnification. You hereby agree to hold harmless, defend, and indemnify us, our principals, owners, officers, directors, managers, employees, contractors, agents, other affiliated companies, suppliers, successors, and assigns from all liabilities, claims, demands, and expenses, including attorneys’ fees, that arise from or are related to (a) your use or misuse of the Site or Services; (b) your breach of these Terms of Use; (c) the content or subject matter of any information you provide to us; and/or (d) any negligent or wrongful act or omission by you in the use or misuse of the Site or the Services, including, without limitation, infringement of third-party intellectual property rights. You agree to waive, to the fullest extent permitted by law, all laws that may limit the efficacy of such indemnification or release.
    2. LIMITATION OF LIABILITY. IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM ANY LOSS OF USE, LOST OF PROFITS, LITIGATION, OR ANY OTHER PECUNIARY LOSS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS SITE OR THE PROVISION OF OR FAILURE TO MAKE AVAILABLE ANY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE ARE NOT LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BASED ON USE OF THIS SITE OR SERVICES, EXCEPT AS REQUIRED BY LAW.Your acceptance of this limitation of liability is an essential term, and we would not grant you access to the Site or Services without your agreement to this essential term of these Terms of Use. If you are a California resident, you waive your rights with respect to California civil code section 1541, which indicates “a general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.” Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
    3. DISCLAIMER. THE SITE OR SERVICES ARE PROVIDED BY US ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OR THE SERVICES WILL BE UNINTERRUPTED, FREE FROM ERROR, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.We will make reasonable efforts to keep the Site and the Services content timely and accurate, but we make no guarantees, and disclaim any implied warranty or representation about accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose of the Site and Services. We assume no liability arising from or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site or the Services.BRELLO HAS NO RESPONSIBILITY, AND HEREBY DISCLAIMS ANY LIABILITY FOR TELEHEALTH SERVICES OFFERED OR DELIVERED BY A PROVIDER. EACH PROVIDER MAY CHANGE OR DISCONTINUE THE TELEHEALTH SERVICES AT ANY TIME, IN ITS SOLE CLINICAL DISCRETION, AND BRELLO HAS NO OBLIGATION TO PROVIDE NOTICE TO YOU BUT CAN HELP TO FACILITATE ACCESS TO ANOTHER PROVIDER UPON REQUEST.TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICAL HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY SITE LINKED TO IT.YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OFFERED THROUGH THE SITE IS AT YOUR OWN RISK.
    4. Governing Law. These Terms of Use shall be governed and construed in accordance with the laws of the state of Texas, as amended from time to time, without regard to principles of conflicts of law.
    5. LIMITATION ON TIME TO FILE CLAIMS. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF, OR RELATING TO, THESE TERMS OF USE OR THE SITE OR SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION OCCURS, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
    6. AGREEMENT TO ARBITRATE; VENUE. YOU AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE FORMATION, INTERPRETATION, BREACH, TERMINATION OR VALIDITY THEREOF, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABILITY OF THIS AGREEMENT TO ARBITRATE (COLLECTIVELY, “DISPUTE(S)”), SHALL BE SETTLED BY BINDING, INDIVIDUAL ARBITRATION. This arbitration clause governs all Disputes, except that each party retains the right: (a) to bring an individual action in small claims court, and (b) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights (the action described in the foregoing clause (b), an “IP Protection Action”).Without limiting the foregoing, you may decline the above arbitration provisions, thereby retaining the right to litigate any other Dispute if you provide us with written notice of your election, by U.S. mail or express courier to the address contained in the “Notices” section below, within thirty (30) days following the date you first agree to these Terms of Use (such notice, an “Arbitration Opt-Out Notice”). If you do not provide us with an Arbitration Opt-Out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute except as expressly set forth above. The exclusive jurisdiction and venue of any IP Protection Action, or if you timely provide us with an Arbitration Opt-Out Notice, any other claims, will be the state and federal courts located in the State of Texas and each of the parties hereto waives any objection to jurisdiction and venue in such courts.UNLESS YOU TIMELY PROVIDE US WITH AN ARBITRATION OPT-OUT NOTICE, YOU ACKNOWLEDGE AND AGREE THAT YOU AND US ARE WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND US OTHERWISE AGREE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF ANY CLASS OR REPRESENTATIVE PROCEEDING. MOREOVER, THE ARBITRATOR WILL HAVE NO AUTHORITY TO AWARD PUNITIVE, EXEMPLARY, INDIRECT, SPECIAL DAMAGES, OR ANY OTHER DAMAGES NOT MEASURED BY THE PREVAILING PARTY’S ACTUAL DAMAGES, EXCEPT AS REQUIRED BY LAW.An arbitration occurring pursuant to this section will be administered by the American Health Lawyers Association (“AHLA”) before a single arbitrator in English with the locale of all hearings requiring physical attendance of the parties to occur in Harris County, in the State of Texas, or as otherwise mutually agreed upon by the parties. Any judgement or award rendered by the arbitrator may be entered in any court having jurisdiction thereof.This section will survive any termination of these Terms of Use.
    7. Arbitration Fees. The costs of any arbitration, as described in the previous section, including, without limitation, the fees of the arbitrator (but excluding each party’s attorneys’ fees) shall be paid by the claimant who initiates the arbitration.
12. Miscellaneous
    
    1. Notices. We may provide notice to you by e-mail at the e-mail address you provided during registration, by a general notice on the Site or Services, by SMS message, or by written communication delivered by first class U.S. mail or express courier to your address on record in your account information. You may give notice to us at any time, in writing, delivered by first class U.S. mail or express courier to Brello 415 Westheimer Rd., Ste. 103, Houston, TX 77006 or info@brellohealth.com.
    2. Waiver. No delay by us in the exercise of any right shall be deemed a waiver thereof, nor shall the waiver of a right or remedy in a particular instance constitute a waiver of such right or remedy generally.
    3. Severability. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect.
    4. No Agency Relationship. Neither these Terms of Use, nor any content, materials, information, or features of the Site or Services create any partnership, joint venture, employment, or other agency relationship between you and Brello.
    5. Assignment. You may not assign any of your rights under These Terms of use, and any such attempt will be null and void. Brello may, in its sole discretion, assign or transfer, without further consent or notification, these Terms of Use or any or all contractual rights and obligations pursuant to these Terms of Use, in whole or in part, to any affiliate of Brello or to a third-party in the event that some or all of the business of Brello is transferred to such third-party by way of merger, sale of its assets, or otherwise.
    6. Complaints. You have the right to file formal complaints regarding your Provider. If you wish to do so, please contact the medical board in your state directly. You can find contact information for your state medical board through your state government’s official website or by conducting an online search for “Medical Board” along with your state name. Please note that the procedures for filing complaints and the jurisdiction of each state medical board may vary. You are encouraged to review the specific processes and requirements available on you state medical board’s official website.