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Terms & Conditions

Terms and conditions

The customer needs to accept these terms and conditions before proceeding with placing an order.

Important!

Before you proceed and move to completing your clinical intake form, please review and accept the following terms:

1. 3-Month Plan Pricing and Renewal Terms. You will be charged the applicable rate for the plan selected at checkout as set forth below. Your subscription will automatically renew at the same rate on the renewal cycle corresponding to your plan. You may cancel at any time.
  
  Medication-Only Plans (3-Month):
  - Compounded Tirzepatide – $499 (renews every 11 weeks)
  - Compounded Semaglutide – $399 (renews every 11 weeks)
  - Compounded NAD+ – $239 (renews every 11 weeks)
  - Compounded Sermorelin – $349 (renews every 11 weeks)
  - Compounded MICC – $249 (renews every 11 weeks)
  - Compounded Glutathione – $239 (renews every 11 weeks)
  Longevity Lifestyle Plans (3-Month):
  - Empowered+ Longevity Lifestyle Plan – Tirzepatide + NAD+ – $698 (renews every 11 weeks)
  - Empowered+ Longevity Lifestyle Plan – Semaglutide + NAD+ – $598 (renews every 11 weeks)
  - Thrive Forward Longevity Lifestyle Plan – Tirzepatide + Sermorelin + NAD+ – $997 (renews every 11 weeks)
  - Thrive Forward Longevity Lifestyle Plan – Semaglutide + Sermorelin + NAD+ – $897 (renews every 11 weeks)
  Note: If you are not approved for renewal by the healthcare provider, you will receive a refund as it relates to your Brello subscription.
  All plans renew every 11 weeks. Renewal rates are the same as the initial charge for the applicable plan.
2. In order to start receiving medications under one of our plans, a healthcare provider will review your intake form and determine the appropriate consultation type with you to determine if the plan is appropriate for you.
3. Please ensure you provide accurate information about your prior medication use, as healthcare providers rely on this to determine the appropriate dosage. If accurate information is not provided on the intake form, and the healthcare provider issued a prescription based on the information, changes will not be allowed and refunds will not be issued.
4. Professional Fee: An additional provider consultation fee of $50 may apply when a provider consultation is required beyond the standard services included in your subscription. You will be charged the consultation fee if: (a) you request an additional consultation that is not included in your subscription; or (b) your questionnaire was submitted incorrectly or incompletely, requiring a follow-up consultation with a provider.
5. Cancellation policy: If the patient wishes to cancel and the provider-led health review is completed and a prescription has been written, but before any medications have been dispensed, Brello may refund the total amount paid, less a $50 professional fee.
6. Post-Dispatch: Due to the nature of compounded medications and in accordance with pharmacy regulations, dispensed medications are non-refundable. If you have concerns about your medication or suspect a dispensing error, please contact the dispensing pharmacy within 48 hours of receiving your medication.Note: The dispensing pharmacy contact information can be found on the prescription label.
7. Please ensure the shipping address is entered correctly during checkout. A refund will not be issued if the shipping address was entered incorrectly and the medications have been shipped.
8. Shipments: For subscriptions that have more than one medication the intention is to ship all products together in a single shipment where possible, there may be, however, circumstances, including circumstances beyond our control, that require the products to be shipped separately. Such circumstances could include, but are not limited to, supply chain disruptions, inventory availability, or logistical considerations. In the event that the products are shipped separately, we will do our best to notify you in advance and provide any relevant details regarding the separate shipments.
9. Replacement Policy: Once a delivery confirmation is recorded by the carrier, the fulfillment of the order is considered complete. Please note that we are unable to reship medications for orders that have been marked as delivered by the carrier.If a patient reports non-receipt of a medication despite the delivery confirmation, the patient will be required to pay for a new order but can file a claim directly with the courier for any lost or stolen packages.
  If you believe there is a problem with your shipment, please do not discard your medication, vials, or any of the original packaging. The original medication may need to be returned before a replacement can be approved.
10. Any information provided by Brello is for informational purposes only and should not be construed as medical advice; it is not a substitute for professional medical consultation, diagnosis, or treatment. All patients must consult with a healthcare provider prior to the prescription or dispensing of any medication, which will be done only pursuant to a valid prescription. Compounded drug products are not FDA-approved, and the FDA does not evaluate their safety, effectiveness, or quality. It is not a generic version of, nor equivalent to, any FDA-approved product. Patients are encouraged to discuss the risks, benefits, and appropriateness of any medications, including compounded products, with their healthcare provider before use.
11. Pharmaceutical Products: As a result of using the Services, you may receive information referencing certain pharmaceuticals. Certain pharmaceuticals may not be available in all jurisdictions and may require a prescription from an authorized healthcare professional. Any information provided through the Platform is provided for informational purposes only and should not be construed as specific instructions for individual users or as a substitute for clinical advice, diagnosis, or treatment. Unless specifically prescribed or ordered for you by a healthcare provider through a synchronous or asynchronous consultation , Brello does not recommend or endorse any specific medication, tests, clinicians, products, procedures, opinions, or other information that may be mentioned through the Services. Reliance on any information provided through the Platform is solely at your own risk. Brello does not undertake any responsibility in relation to the quality of the clinical advice or the manner in which it is provided by healthcare providers.If a prescription is ordered by a Provider following a synchronous or asynchronous consultation, the prescription will be sent to one (1) of our pharmacy partners. Our pharmacy partner will fill and ship the ordered medication directly to you. In the alternative, you may choose to fill the prescription at a pharmacy of your choice by notifying your Provider or emailing us at info@brellohealth.com. We do not guarantee any specific pharmacy services or pricing with non-pharmacy partner pharmacies. Patients are responsible for verifying pharmacy details and ensuring their prescriptions are filled at their preferred location. If you complete a synchronous or asynchronous consultation with a Provider and fill a prescription through our partner pharmacy, the prescription product is shipped to you by our partner pharmacy and the costs associated with the prescription are included in the Professional Fees charged to you. If you fill a prescription with a pharmacy other than our partner pharmacy, the Provider will send the prescription to your selected pharmacy, but you will be responsible for picking up or otherwise obtaining the prescription medication and paying the pharmacy directly for the cost of the prescription product. Note that prescriptions for compounded medications can be transferred but must be transferred to another compounding pharmacy.

1. 3-Month Plan Pricing and Renewal Terms. You will be charged the applicable rate for the plan selected at checkout as set forth below. Your subscription will automatically renew at the same rate on the renewal cycle corresponding to your plan. You may cancel at any time.
  
  Medication-Only Plans (3-Month):
  - Compounded Tirzepatide – $499 (renews every 11 weeks)
  - Compounded Semaglutide – $399 (renews every 11 weeks)
  - Compounded NAD+ – $239 (renews every 11 weeks)
  - Compounded Sermorelin – $349 (renews every 11 weeks)
  - Compounded MICC – $249 (renews every 11 weeks)
  Longevity Lifestyle Plans (3-Month):
  - Empowered+ Longevity Lifestyle Plan – Tirzepatide + NAD+ – $698 (renews every 11 weeks)
  - Empowered+ Longevity Lifestyle Plan – Semaglutide + NAD+ – $598 (renews every 11 weeks)
  - Thrive Forward Longevity Lifestyle Plan – Tirzepatide + Sermorelin + NAD+ – $997 (renews every 11 weeks)
  - Thrive Forward Longevity Lifestyle Plan – Semaglutide + Sermorelin + NAD+ – $897 (renews every 11 weeks)
  Note: If you are not approved for renewal by the healthcare provider, you will receive a refund of the full renewal charge. The $50 professional fee is not charged on a renewal that is not approved.
  All 3-month plans renew every 11 weeks. Renewal rates are the same as the initial charge for the applicable plan.
2. 6-Month Plan Pricing and Renewal Terms. You will be charged the applicable rate for the plan selected at checkout as set forth below. Your subscription will automatically renew at the same rate on the renewal cycle corresponding to your plan. You may cancel at any time.
  
  Medication-Only Plans (6-Month):
  - Compounded Tirzepatide – $894 (renews every 22 weeks)
  Shipping Note: Your 6-month plan will be delivered in two separate shipments. If approved, your first shipment will arrive within 2–3 business days and include your first 3 months of treatment. Your second shipment will be sent approximately 11 weeks later.
  Note: If you are not approved for renewal by the healthcare provider, you will receive a refund of the full renewal charge. The $50 professional fee is not charged on a renewal that is not approved.
  All 6-month plans renew every 22 weeks. Renewal rates are the same as the initial charge for the applicable plan.
3. Intake Form. To start receiving medications under one of our plans, a healthcare provider will review your intake form to determine if the plan is appropriate for you.
4. Accurate Medical Information. Please provide accurate information about your prior medication use, as healthcare providers rely on this to determine the appropriate strength. If accurate information is not provided on the intake form, and the healthcare provider issued a prescription based on the information, changes will not be allowed and refunds will not be issued.
5. Cancellation Policy: Refund of Your First Order. If you wish to cancel after your provider-led health review is completed and a prescription has been written, Brello will refund the total amount paid, less a $50 professional fee.
  This will only apply if you send a written request for a refund via email to info@brellohealth.com or call 1-888-BRELLO-1, Monday–Friday, 8:00 a.m.–5:00 p.m. CST, within 24 hours from the time the provider-led health review was completed. Requests submitted after this timeframe are not eligible for a refund.
6. Stopping Future Renewals. You can stop future renewals at any time through your online account. To avoid the next charge, discontinue renewals at least 2 business days before your next billing date. Stopping renewals does not refund an order you have already placed.
7. Post-Dispatch: Due to the nature of compounded medications and in accordance with pharmacy regulations, dispensed medications are non-refundable. If you have concerns about your medication or suspect a dispensing error, please contact the dispensing pharmacy within 48 hours of receiving your medication.
  
  Note: The dispensing pharmacy contact information can be found on the prescription label.
8. Shipping Address. Please ensure the shipping address is entered correctly during checkout. A refund will not be issued if the shipping address was entered incorrectly and the medications have been shipped.
9. Shipments: Subscriptions that have more than one medication ship together in a single shipment, where possible. There may be circumstances, however, including those beyond our control, that require the products to be shipped separately. For example, supply chain disruptions, inventory availability, or logistical considerations. In the event that the products are shipped separately, we will do our best to notify you in advance and provide any relevant details regarding the separate shipments.
10. Replacement Policy. Once a delivery confirmation is recorded by the carrier, the fulfillment of the order is considered complete. Please note that we are unable to reship medications for orders that have been marked as delivered by the carrier.
  If a patient reports non-receipt of a medication despite the delivery confirmation, the patient will be required to pay for a new order but can file a claim directly with the courier for any lost or stolen packages.
11. Not Medical Advice. Any information provided by Brello is for informational purposes only and should not be construed as medical advice; it is not a substitute for professional medical consultation, diagnosis, or treatment. All patients must consult with a healthcare provider prior to the prescription or dispensing of any medication, which will be done only pursuant to a valid prescription. Compounded drug products are not FDA-approved, and the FDA does not evaluate their safety, effectiveness, or quality. Patients are encouraged to discuss the risks, benefits, and appropriateness of any medications, including compounded products, with their healthcare provider before use.
12. Pharmaceutical Products. As a result of using the Services, you may receive information referencing certain pharmaceuticals. Certain pharmaceuticals may not be available in all jurisdictions and may require a prescription from an authorized healthcare professional. Any information provided through the Platform is provided for informational purposes only and should not be construed as specific instructions for individual users or as a substitute for clinical advice, diagnosis, or treatment. Unless specifically prescribed or ordered for you by a healthcare provider through a synchronous or asynchronous consultation, Brello does not recommend or endorse any specific medication, tests, clinicians, products, procedures, opinions, or other information that may be mentioned through the Services. Reliance on any information provided through the Platform is solely at your own risk. Brello does not undertake any responsibility in relation to the quality of the clinical advice or the manner in which it is provided by healthcare providers.
  
  If a prescription is ordered by a Provider following a synchronous or asynchronous consultation, the prescription will be sent to one (1) of our pharmacy partners. Our pharmacy partners will fill and ship the ordered medication directly to you. In the alternative, you may choose to fill the prescription at a pharmacy of your choice by notifying your Provider or emailing us at info@brellohealth.com. We do not guarantee any specific pharmacy services or pricing with non-pharmacy partner pharmacies. Patients are responsible for verifying pharmacy details and ensuring their prescriptions are filled at their preferred location. If you complete a synchronous or asynchronous consultation with a Provider and fill a prescription through our partner pharmacy, the prescription product is shipped to you by our partner pharmacy, and the cost of the prescription product is included in the plan price you pay. If you fill a prescription with a pharmacy other than our partner pharmacy, the Provider will send the prescription to your selected pharmacy, but you will be responsible for picking up or otherwise obtaining the prescription medication and paying the pharmacy directly for the cost of the prescription product. Note that prescriptions for compounded medications can be transferred but must be transferred to another compounding pharmacy.

YES, I UNDERSTAND AND ACCEPT