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Privacy Notice

PRIVACY NOTICE

Last updated August 2026

This Privacy Notice for Brello Health, LLC (“we,” “us,” or “our”), describes how and why we collect, store, use, share or otherwise process your Personal Information (defined below) in different contexts using ethical and responsible practices that respect your privacy, as required by law.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

For public areas of our Site, we generally collect and process only Personal Information you voluntarily provide to us. For some secure areas of our Site, however, we may require you to provide Personal Information, including your login credentials. We may also collect your Personal Information to perform services on our Site, enhance the Services offered to you, maintain and improve the Site, secure our Site, comply with legal obligations, and inform you about other services and products that may be available through Brello Health, our affiliated companies, and our marketing partners. If you choose not to provide us with the Personal Information that is legitimately required, we may be unable to provide you with the information or services you have requested. Public areas of our Sites ask for Personal Information from you when you engage in the following activities:
  1. Create an account, complete an intake or eligibility questionnaire, or request a consultation
  2. Inquire or request general information about our Services
  3. Sign up for newsletters or submit comments, reviews, or other content
  4. Request customer or technical support
Personal Information Provided by You. The Personal Information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The Personal Information we collect may include the following:
  • First and last name
  • Telephone numbers
  • Email addresses
  • Mailing or billing addresses
  • Payment card numbers
  • Location via IP address;
  • Device being used (for our mobile Site);
  • Previous login history with our Site; and
  • Other relevant data, including any information you provide when contacting us.
  • Intake, eligibility and screening questionnaire responses, including height, weight, medical history, current medications, allergies and symptoms
Even if you do not send us any Personal Information, we may collect certain non-personal information about how you use our Site. This non-personal information cannot reasonably be used to identify you and is used for statistical purposes.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Information collected from other sources

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles.

2. HOW DO WE PROCESS YOUR INFORMATION?

Whatever the purpose may be – whether we share with service providers, consultants, government authorities, or other external entities – we only process and share your Personal Information to the extent reasonably necessary to fulfill your requests and meet our legitimate business and legal objectives. We do not share your Personal Information with unaffiliated third parties solely for their own direct marketing purposes. When we disclose Personal Information to external entities to perform support services for us, we establish by contract that they may access your Personal Information only for the purposes of performing those support services. We may also use what we know about you to potentially offer you other products and services in the future. We may combine your online information with information collected from offline or online sources, or information we already have. We process your Personal Information for a variety of reasons, depending on how you interact with our Services. Call Recording. We will use your information to provide certain services and to comply with regulatory or legal requirements imposed on us in each jurisdiction in which we operate. We may monitor or record any communications with one of our employees, including telephone calls. We may use these recordings to check instructions for us, to assess and improve our services, and for training and quality purposes. We may need to process your data for additional purposes not listed but necessary to give effect to the business relationship. Business Activities. We generally process and may disclose your Personal Information to others to:
  • Monitor consultation status (i.e., whether a health care provider approved, declined, or modified a compound medication request)
  • Track shipment and fulfilment information relating to a compounded medication
  • Track compounded medications you view, add to a cart, request or receive, and your refill schedule
  • Verify your identity or other fraud prevention measures and reporting obligations
  • Monitor inbound calls for training and quality enhancement purposes
  • Perform certain transactions initiated by you
  • Respond to your questions about our products or services
  • Perform Site analytics
  • Send you communications about a program or service, ads and promotions, electronic newsletters, or other marketing activities
  • Comply with applicable law, obey judicial orders, cooperate with law enforcement authorities, or prevent any suspected illegal activities
  • Help us run our business
  • For any other everyday business purposes, such as product development and Site administration
Authorized Service Providers. Brello Health uses other companies and individuals to perform certain functions on our behalf. We may disclose certain Personal Information to these companies and other individuals performing services in the United States or other locations where we conduct business. Sale of the Business. If Brello Health sells all or part of its business, Personal Information may be transferred to the purchaser in connection with that transaction. We will use reasonable efforts to include contractual provisions that require the purchaser to treat your Personal Information consistently with the terms of this Privacy Notice. Other Disclosures. We may disclose Personal Information as permitted or required by law, when we believe in good faith it is necessary for safety purposes, required for legal reporting, to protect our legal rights or enforce our Site’s terms and conditions or any applicable rules, or to protect the rights of others. We may also disclose Personal Information to our auditors, legal advisors, or to respond to a subpoena. Any access to your Personal Information is restricted to those individuals who have a need to receive or access this data in order to fulfill their job responsibilities. We may also aggregate information that we gather about you (e.g., traffic patterns) and provide these statistics to others in aggregate form.

3. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar online tracking technologies (“OTT”). OTTs, such as cookies, pixels and web beacons, enable companies to collect and share data about user behavior, preferences, and activities across the internet. OTTs include a variety of tools and methods used to collect data about users’ online behavior, including:
  • Cookies: small data files stored on a user’s device to remember information or track activities.
  • iFrames: embedded HTML documents from other domains.
  • Pixels: tiny, invisible images used to track page views and interactions.
  • Beacons: small snippets of code used to track user interactions with web content.
These technologies enable various forms of online tracking by collecting information about users’ browsing habits, interactions, and preferences. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. In accordance with applicable law, we use and allow third parties to use essential and non-essential cookies, online tracking tools, web beacons, and similar technologies (collectively, “cookies”) on our Site. We process this information to help our Site function correctly and better understand the needs of our customers. Cookies on our Site generally fall into the following categories:
  • Strictly Necessary Cookies: These are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies, which are erased when you close your browser.
  • Analytical/Performance Cookies: These allow us to recognize and count the number of users of our Site and see how those users navigate through our Site. This helps to improve how our Site works, for example, by ensuring that users can find what they are looking for easily. These cookies are session cookies, which are erased when you close your browser.
  • Functional Cookies: These improve the functional performance of our Site and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Site and asked to remain logged into it. These cookies are session cookies, which are erased when you close your browser.
  • Advertising and Targeting Cookies: These are placed by advertising and analytics companies to measure how our marketing performs and, where you have consented, to show you advertising. They are not necessary for the Site to work, they persist after you close your browser, and they load only if you accept them.
Third-Party Advertisers and Links to Other Websites: Brello Health may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Brello Health ads and to measure their effectiveness. We do not share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. While we do not share your specific shopping actions like purchases, product views, or searches with ad companies, we may share an advertising identifier and an estimate of the value of the ads they show you on our behalf so they can serve you with more effective Brello Health ads. Some ad companies also use this information to serve you relevant ads from other advertisers. Controlling Our Tracking Tools. Your browser may give you the ability to control cookies. How you do so, however, depends on your browser and the type of cookie. Certain browsers or browser plugins can be set to reject all browser cookies. If you configure your computer to block all cookies, you may disrupt certain web page features and limit the functionality we can provide when you visit or use our Site (e.g., we will not be able to provide you with searches that you have asked us to save). You can change your cookie settings at any time. Global Privacy Control. Additionally, we process opt-out preference signals from Global Privacy Control (“GPC”). GPC is a browser-level technical specification that you can use to inform websites that you opt-out of sales or sharing of data for cross-context behavioral advertising or targeted advertising. If you use GPC, our Site will treat the browser and device you use to access our Site as opted-out from sales or sharing, to the extent we engage in such processing. You may learn how to set up GPC by visiting https://globalprivacycontrol.org

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We will retain your Personal Information for as long as necessary to fulfill the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

This Site is intended for use by adults. This Site is not intended or directed at individuals under the age of 18, and we do not knowingly collect any Personal Information from minors or knowingly track the use of our Site by children. If you believe we have impermissibly collected Personal Information from someone under the age of 18, please contact us at info@brellohealth.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Certain jurisdictions confer specific privacy rights on individuals, some of which are listed below. We will address those rights as required by applicable laws. Right of access: You may have the right to obtain confirmation as to whether Personal Information concerning you is processed, and to request access to the Personal Information. The access to information includes, among other things, the purposes of the processing of Personal Information, the categories of Personal Information concerned, and the recipients or categories of recipients to whom the Personal Information has been or will be disclosed. This is not, however, an absolute right, and the interests of other individuals may restrict your right of access. Opt-out right. You may opt out of certain data processing, including the right to opt out of the “sale” of your Personal Information, and the “sharing” of your Personal Information for cross-context behavioral advertising (e.g., targeted advertising). Portability. Right to portability (gathering data from a controller in a machine-readable format with the ability to transmit to another controller). Right to rectification. Right to correct inaccurate Personal Information that businesses have about you. Right of restriction. You may ask us to limit the use and disclosure of sensitive Personal Information collected about you. Equality. Businesses cannot discriminate against you for exercising your privacy rights afforded to you under state privacy laws. Right of erasure. You may ask us to delete certain Personal Information we have collected from you, as long as it is not required for legal or regulatory purposes. To exercise your privacy rights, or if you have questions or comments about your privacy rights, you may email us at info@brellohealth.com.

9. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Notice from time to time. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice regularly to be informed of how we are protecting your information.

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@brellohealth.com or contact us by post at: Business Address Brello Health Attn.: Compliance 415 Westheimer RD. #103 Houston, TX 77006